SAP Service Delivery Manager (m/f/d)

We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support of SAP systems and services across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement. In addition, you will be responsible for ensuring quality service transition for selected customer projects as they migrate to BAU support.

We are looking for  an SAP Service Delivery Manager within retailsolutions UK.

Your Profile

  • Bachelor's degree in Information Technology, Computer Science, or related field.

  • 7+ years of experience in SAP service management or a related role.

  • Proven experience managing SAP systems (ECC, S/4HANA, etc.) and related services.

  • Strong knowledge of ITIL practices and service management frameworks.

  • Excellent communication, organizational, and leadership skills.

  • Experience with vendor management.

  • PMP, ITIL, or SAP certifications are a plus.

Preferred skills:

  • Familiarity with agile and DevOps principles.
  • Ability to manage multi-site or global SAP operations.
  • Experience in retail sector.

Responsibilities

Service Delivery Oversight

  • Ensure the effective and timely delivery of SAP services (including ECC, S/4HANA, BW, CAR, etc.), meeting SLAs and KPIs.
  • Stakeholder Management
  • Act as the main point of contact between the SAP support team, internal business units, and external vendors. Ensure high levels of customer satisfaction.

Incident & Problem Management

  • Oversee resolution of SAP-related incidents and problems, ensuring root cause analysis and continuous improvement.

Change & Release Management

  • Coordinate SAP change requests, patches, and upgrades while minimizing disruption to business operations.

Vendor Management

  • Manage SAP service providers, ensuring contractual compliance, performance, and value delivery.

Compliance & Security

  • Ensure SAP systems comply with internal policies, industry standards, and regulatory requirements.

Continuous Improvement

  • Drive initiatives to optimize SAP operations, enhance automation, and improve end-user experience.

Rewards & Benefits

  • Opportunity to work with cutting-edge SAP technologies.

  • Supportive and inclusive company culture.

  • Competitive salary and benefits package.

  • Career growth and training opportunities.

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Ready to apply?

Please send your CV along with a brief introduction of yourself, the opportunity you're applying for and why you think you and retailsolutions would make the perfect team!

We're looking forward to hearing from you!

Direct applicants only, strictly no recruitment agencies.