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SAP Business Transformation Management
SAP Business Transformation Management (BTM) is a discipline and portfolio of integrated solutions from SAP designed to guide and coordinate the changes an organisation needs to improve performance, adapt to new conditions, and realise strategic goals.
Rather than a single product, SAP BTM is a framework that brings together insights across four pillars - people, processes, applications, and data - so companies can understand their current state, plan their future state, and execute transformation in a structured, repeatable way.
At its core, SAP BTM connects business strategy and IT execution, helping organisations maximise value from their technology investments through governance, outcome measurement, resource optimisation, and alignment of IT transformation with business strategy.
The SAP BTM portfolio comprises three core solutions that work together as an integrated toolchain: SAP LeanIX, SAP Signavio and WalkMe.
SAP LeanIX
Enterprise Architecture
Provides visibility into the IT landscape, supports architecture planning, application rationalisation, and guides decisions to improve alignment and manage complexity.
- Application landscape visibility
- Architecture planning and roadmaps
- Application rationalisation
- Technology risk management
- TCO analysis and cost optimisation
SAP Signavio
Business Processes
Delivers end-to-end process visibility, process mining, analysis, benchmarking against peers, and continuous optimisation through AI-driven insights.
- Process mining and analysis
- Process modelling and design
- Industry benchmarking
- Continuous optimisation
- AI-driven transformation advisor
WalkMe
People and Digital Adoption
Identifies where employees struggle with technology, closes adoption and skill gaps with contextual in-app guidance, automates workflows to improve task accuracy.
- In-app contextual guidance
- Workflow automation
- Skill gap identification
- Digital learning and onboarding
- Cross-app intelligence
Key Benefits of SAP BTM
- End-to-end transparency across all phases of a transformation project
- Reduced project risk through early identification of problems and dependencies
- Accelerated transformation timelines via process mining and automated analysis
- Strategic alignment between business objectives and technology investments
- Lower operational costs through application rationalisation and process optimisation
- AI-ready architecture with governance and compliance built in
- Sustainable value realisation beyond technical go-live through digital adoption
What retailsolutions Can Offer: SAP BTM as a Service
As part of the ArchitectIQ suite of architecture services, retailsolutions AG offers SAP BTM as a Service — a managed engagement model that provides retail organisations with the specialist expertise they need to implement, adopt, and extract maximum value from the SAP BTM portfolio.
With over 450 consultants specialising exclusively in retail SAP environments, retailsolutions brings deep domain knowledge that generic system integrators cannot match. Whether you are at the start of your BTM journey or looking to deepen adoption, our service flexes to meet you where you are.
Adopt one tool or the full portfolio. Retailers do not need to adopt every tool in the SAP BTM suite at once. Some organisations may begin with SAP LeanIX to gain visibility into their application landscape, while others may start with SAP Signavio to mine and optimise key business processes, or with WalkMe to accelerate user adoption of recently deployed solutions. Equally, retailers ready for a comprehensive transformation can adopt the full integrated toolchain from day one. retailsolutions tailors every engagement to your current maturity, priorities, and pace — whether that means implementing a single tool or orchestrating the entire BTM portfolio end to end.
retailsolutions helps you deploy SAP LeanIX, SAP Signavio, and WalkMe - individually or together - in a way that is configured for retail from day one:
- Retail-specific accelerators - pre-built templates, process libraries, and architecture models tailored to grocery, fashion, DIY, general merchandise, and specialty retail
- Integrated toolchain deployment, ensuring the tools you adopt work together seamlessly from the start
- Connection to your existing SAP landscape including S/4HANA, SAP BTP, SAP Cloud ALM, and SAP Analytics Cloud
- Structured onboarding with clear milestones, from initial workshops through to production readiness
Technology only delivers value when people use it effectively. retailsolutions ensures your teams are confident and capable:
- Hands-on enablement workshops for enterprise architects, process analysts, and business users
- Coaching and mentoring to build internal BTM capability, reducing long-term reliance on external consultants
- Change management support to drive engagement across business and IT stakeholders
- WalkMe-powered digital adoption strategies that embed guidance directly into the tools your teams use daily
The real power of SAP BTM emerges when it is applied to your specific business challenges. retailsolutions works with you to identify and develop high-impact use cases:
| Use Case | How retailsolutions helps |
|---|---|
| Application Rationalisation | Map your full IT landscape in LeanIX, identify redundancies, and build a roadmap to consolidate applications, reduce TCO, and fund innovation. |
| Process Mining & Optimisation | Apply Signavio process mining to retail-specific workflows - such as order-to-cash, procure-to-pay, and promotion planning - to uncover inefficiencies and benchmark against industry peers. |
| Post Go-Live Adoption | Deploy WalkMe in-app guidance for SAP Business Suite to accelerate user proficiency, reduce support tickets, and ensure sustainable value realisation after transformation. |
| AI & Innovation Readiness | Assess your architecture’s readiness for generative AI, Joule agents, and emerging SAP innovations - ensuring governance and scalability are in place before adoption. |
Every engagement is tailored to your organisation’s maturity, priorities, and pace. Whether you are adopting one tool or all three, retailsolutions does not apply a one-size-fits-all model - we start with where you are and build from there.
SAP BTM in Retail: Use Cases
Retail organisations face unique transformation challenges - complex omnichannel operations, high-volume supply chains, demanding promotion cycles, and rapidly shifting consumer expectations.
SAP BTM, combined with retailsolutions’ deep sector expertise, addresses these head-on. Below are practical examples of how retailers can apply the BTM portfolio to drive measurable outcomes.
The challenge: Retailers operating across online, in-store, click-and-collect, and marketplace channels often have fragmented fulfilment processes supported by disconnected systems. This leads to poor order accuracy, slow cycle times, and inconsistent customer experience.
How SAP BTM helps: SAP Signavio mines the end-to-end order-to-fulfilment process across all channels, revealing bottlenecks and process variants. SAP LeanIX maps the supporting application landscape - OMS, WMS, ERP, e-commerce platforms - to identify redundancies and integration gaps. WalkMe accelerates staff adoption of new fulfilment workflows.
BTM tools: Signavio + LeanIX + WalkMe
The challenge: Promotion planning in retail is complex, involving merchandising, marketing, supply chain, finance, and store operations. Processes are often manual, undocumented, and siloed — leading to poor forecast accuracy, excess stock, and margin erosion.
How SAP BTM helps: SAP Signavio models the promotion lifecycle end to end — from planning and approval through to execution and post-event analysis. Process mining identifies where delays, rework, and approval bottlenecks occur. LeanIX connects promotion-related applications (PMR, SAC, CAR) to the broader architecture, supporting rationalisation and roadmap decisions.
BTM tools: Signavio + LeanIX
The challenge: Retailers with complex, multi-tier supply chains lack visibility into how their procure-to-pay and goods-receipt processes actually operate - making it difficult to identify vulnerabilities, supplier risks, or opportunities for automation.
How SAP BTM helps: Signavio process mining analyses actual procurement and logistics workflows from system event logs, benchmarking performance against industry standards. LeanIX maps the technology ecosystem supporting the supply chain - from EDI platforms to warehouse management - highlighting technology risks and lifecycle dependencies. This dual view enables proactive modernisation rather than reactive firefighting.
BTM tools: Signavio + LeanIX
The challenge: Migrating to SAP S/4HANA is one of the largest transformation programmes a retailer will undertake. Without a clear picture of current processes, application dependencies, and custom code, the programme carries significant risk, cost overrun, and scope creep.
How SAP BTM helps: LeanIX provides full transparency into the current IT landscape, including dependencies on business capabilities, extension complexity, and technology risks. Signavio maps as-is processes and compares them to SAP best-practice process models, supporting fit-to-standard exercises. Together, they enable a confident, data-driven scoping of the migration. WalkMe then ensures users adopt new S/4HANA processes effectively post go-live.
BTM tools: LeanIX + Signavio + WalkMe
The challenge: Retail has high staff turnover, particularly in stores and distribution centres. New employees need to learn multiple systems quickly — POS, inventory management, scheduling, and HR self-service — and inconsistent training leads to errors, slow onboarding, and increased support costs.
How SAP BTM helps: WalkMe delivers contextual, in-app guidance that walks new employees through tasks step by step, directly within the applications they use. This reduces formal training time, lowers support ticket volumes, and ensures consistent process execution across all locations. Signavio can further validate that store processes are being followed as designed.
BTM tools: WalkMe + Signavio
The challenge: Retail groups operating multiple banners or acquiring new brands face the challenge of integrating disparate IT landscapes, processes, and ways of working — often under time pressure.
How SAP BTM helps: LeanIX maps and compares the application portfolios across banners, identifying overlaps, gaps, and rationalisation opportunities. Signavio models and harmonises business processes across entities. WalkMe accelerates adoption of shared platforms and standardised workflows for teams transitioning to new systems.
BTM tools: LeanIX + Signavio + WalkMe
| Use Case | LeanIX | Signavio | WalkMe |
|---|---|---|---|
| Omnichannel Fulfilment | ✓ | ✓ | ✓ |
| Promotion Planning | ✓ | ✓ | - |
| Supply Chain Resilience | ✓ | ✓ | - |
| S/4HANA Migration | ✓ | ✓ | ✓ |
| Store Ops & Onboarding | - | ✓ | ✓ |
| M&A / Multi-Banner | ✓ | ✓ | ✓ |
The table above illustrates which BTM tools are most relevant to each use case. Retailers can start with the use case and tool that delivers the greatest immediate value, and expand over time.
Why retailsolutions
- 450+ consultants focused exclusively on retail SAP environments
- One of SAP’s earliest partners, certified as an SAP Partner Centre of Expertise (PCOE)
- Offices across the UK, Switzerland, Germany, Sweden, Austria, South Africa, and Spain
- Deep experience with SAP LeanIX, SAP Signavio, and the broader SAP BTP ecosystem
- Pre-built retail accelerators that reduce time to value
- Proven track record with leading European retailers across grocery, fashion, DIY, and specialty retail
