Application Management Service

SAP Application Management Services (AMS) provide the ongoing support, monitoring, optimisation, and enhancement of your SAP landscape after implementation. retailsolutions delivers specialist SAP Retail & Fashion AMS through named experts who understand your business, processes, and systems.

Specialist SAP Retail & Fashion AMS - not a generalist helpdesk.

Named consultants who know your system, your sector, and your KPI's. Delivered from six locations globally with a single point of accountability.

rs_Product
  • Specialist SAP Retail & Fashion support and optimisation.
  • Dedicated experts who understand your business and systems.
  • Flexible, cost-effective service with global delivery capability.

 

rs_Targets
  • Maximise the business value of SAP investments.
  • Improve system stability, agility, and operational efficiency.
  • Accelerate innovation while reducing risk and support overhead.
rs_Benefits
  • Proactive support and continuous improvement.
  • Faster delivery of enhancements and business changes.
  • Access to experienced SAP Retail & Fashion specialists.

Specialist SAP Retail & Fashion Support.
Not a generalist helpdesk.

 

retailsolutions provides Application Management Services exclusively for SAP Retail & Fashion environments. Every consultant on your account is a retail specialist - not a generalist rotated in from another sector.

Our blended local, nearshore and offshore delivery model gives you Big-4 quality at a fraction of the cost, with a single point of accountability and transparent SLAs from day one. We are fully PCoE certified and follow standard ITIL processes across every engagement.

We have deep experience transitioning support from one partner to another - and can offer a structured, low-risk migration of your landscape and support.

 

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Specialist, 
not Generalist

100% SAP Retail & Fashion Focus. Your AMS team has delivered to some of the world's most demanding retailers - not generic SAP projects.

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Named people, 
not a helpdesk

You know exactly who picks up your ticket. Senior consultants with 15+ years of SAP Retail experience, requested by name as engagement grow.

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Cost-competitive, 
not a compromise

Blended local + nearshore + offshore delivery. Transparent SLA's, no hidden charges, no suprises.

AMS_Capability

 

Proven transition capability

We have successfully migrated clients from other AMS partners with zero disruption to production. Low-risk, structured handover methodology.

1

Agreed support hours and/or dedicated named resources across your full SAP landscape.

Incident management with P1-P4 SLA-backed resolution. You always know sho is handling your system - and they know your system back.

2

Comprehensive monitoring, technical and database administration at a fixed monthly cost. 

Proactive system health management so issues are resolved befoe they become incidents. Includes migrations, installations, upgrades, patching and capacity planning.

3

Business-critical process and interface monitoring with automated alerting and hands-on data corrections. 

Keeps your retail processes - batch jobs, integrations, POS feeds - running without manual intervention from your team.

4

Expert support when it matters most, with coverage options ranging from peak trading windows to 24/7, year-round service.

5

Accelerate business change with expert-led delivery of SAP enhancements, optimisations, and new functionality—available on demand or bundled with Premium Hours Support.

6

Scale your development capacity with specialist SAP resources, available on demand to support projects, enhancements, and business change.

Customised AMS Packages

Not every retailer fits a template. We design bespoke AMS arrangements combining any mix of our six services - scped, priced and SLA'd for your specific landscape, team, and trading calendar.

Our Sri Lanka team are hand-picked specialists with over 15 years of SAP rEtail and Fashion experience. This is an established offshore centre with proven delivery DNA, operating seamlessly across time zones for clients in Europe, The Americas, the Middle East and ANZ.
 

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  • 15+ years SAP Retail & Fashion experience
    Industry-leading offshore practice depth
  • 18 dedicated AMS consultants on-shore in Sri Lanka
    Plus wider team across UK, EU, South Africa, Romania, Spain
  • Named, requested talent
    Consultants follow clients between engagements - by client request
  • S/4HANA Retail & Fashion certified
    Current certifications across the entire team

 

Is Your SAP Support Holding Your Retail Business Back?

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  • Benchmark your current AMS model against retail industry best practices.
  • Identify hidden risks, inefficiencies and unnecessary support costs.
  • Learn how leading retailers achieve greater SAP stability and faster business change.
  • Understand the benefits of working with dedicated SAP Retail specialists.
  • Get actionable insights to maximise the value of your SAP investment.

Download

Book a 30-minute discovery call with one of our AMS specialists.
No obligation - a genuine conversation about your landscape.

 

Book a call