According to Michael Niestroy, Sri Lanka is steadily evolving from a cost-efficient IT back office into a highly skilled international hub for specialized enterprise software development, with a particular focus on SAP.
In the interview, he highlights that this transformation is being driven not only by cost advantages, but also by a strong education system, a highly qualified talent pool, and a remarkable ability to adapt to changing market demands. As a result, Sri Lanka is increasingly establishing itself as a strategic location for delivering complex SAP services to customers around the world.
A key milestone in this journey is the opening of retailsolutions’ own office in Sri Lanka. With this investment, the company is further expanding its global delivery organization and strengthening its presence across Europe, North America, Africa, and Asia. Sri Lanka is expected to play an important role in supporting customers across Europe, Southeast Asia, Australia, and New Zealand in the years ahead.
The interview also explores the growing role of Artificial Intelligence in the SAP ecosystem. Rather than replacing human expertise, AI is viewed as an additional layer of efficiency that helps automate repetitive tasks and enhance productivity. High-quality data and human oversight remain essential for successful AI adoption.
Overall, Niestroy sees Sri Lanka on a development path similar to that of established international technology hubs, with a clear focus on intellectual capital, innovation, and highly skilled talent as the foundation for long-term success.
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